FAQs

Frequently Asked Questions

 

Where do we ship?

 

Currently the U.S. & Territories and Canada

 

PROCESSING AND SHIPPING times are separate! 

 

Picking a two-day shipping option at checkout does not guarantee your package will be shipped out in two days. 

 

Your package will only ship once the processing of your package is over. Please allow 3-5 business days for normal processing which you have agreed to at checkout. 

 

Your shipping option does not determine your processing length. It only determines how long it takes to deliver your item once it has been placed in the possession of the delivery service you have selected. 

 

 

 

If you choose FIRST CLASS PACKAGE, your order does NOT come with insurance. In order for your package to come with insurance, you must select PRIORITY MAIL.

 

Once packages are shipped, we are not responsible for items lost or damaged during shipment. However, we are able to file a claim on your behalf with the carrier. If your package is sent back to us, for any reason; INCLUDING an incorrect address you will be responsible for the cost of reshipping.

 

Damaged Shipments

If you receive a damaged item, contact us immediately at orders@skincubed.co. We will happily replace any damaged items provided they are reported within 24 hours of order delivery. Please submit photo images of the damaged or defective product(s).

 

Will my products melt?

Please be advised that these are naturally hand crafted products with natural oils and butters with natural melting points of approximately 100 degrees.

During the warmer months melting may occur. We recommend placing your order in a cool place or refrigerator upon arrival.

 

 

Processing Times

 

Processing days are working business days from Monday to Friday excluding U.S. holidays, SATURDAY & SUNDAYS.

 

Please allow 3-5 business days for normal processing which you have agreed to at checkout. 

 

An order confirmation is separate from shipping confirmation. Your order confirmation comes immediately after purchase, shipping confirmation will send once your products have been sent by the postal carrier. From there you can track the whereabouts of your order by using the tracking number provided in the email.

 

Return Policy

 

We are unable to accept returns based on customer dissatisfaction and allergies on skincare products. All ingredients are listed in the ingredient tab next to the product description. If you have an allergic reaction please contact us for further instructions.

 

We’re sorry you did not love your Skin Cubed products. At this time, we do not accept returns but we do offer store credit within 30 days of your order date. Please email orders@skincubed.co with your order number so we can assist you. 

 

*If you cancel your order prior to shipment we are able to issue a refund. Please keep in mind that orders canceled after 12 hours of there is a 10% restocking and payment processing fee for all orders that are cancelled. This charge is used to cover our fees incurred by processing electronic payments.

Shipping charges are non-refundable in all cases

 

Allergy Policy

 

PLEASE use a small amount on a small portion of your skin before continued usage. Skin Cubed products have not been evaluated by the Food & Drug Administration so again test each product on small portion of skin before usage. 

 

Please contact your healthcare physician immediately if you suspect you may have issues or have any concerns regarding medical conditions.

 

Results

 

Everyone's skin is different. Thus, results will vary between individuals. While a specific item may be working for someone else, it may not work for you. For this reason, we have created a range of products to target different skin types and concerns. Each product has an in-depth description of their benefits on their individual product pages. We can also offer a skin consultation to help you select the products that are best for you.

 

I have more questions. Who I do contact?

If you have any additional questions please feel free to email questions@skincubed.co . You will receive a reply within 24 hours.

 

*All products are intended for external use only. 

 

*D I S C L A I M E R

The information contained herein is provided solely for educational purposes. No claim of medical cure nor treatment is intended. Statements related to topical products made with natural food-grade herbs and oils are not approved by the FDA. Our products have not been tested as safe by the FDA.

Statements contained on this website and our labels are not presented as medical advice nor should be used as a substitute for consultation with a qualified health care practitioner.

Our products and the information set forth are not designed to diagnose, treat, cure or prevent any disease nor should any information contained  be read as prescribing any specific remedy or guaranteeing any specific result. If you have any reason to suspect serious illness, seek appropriate medical advice and care promptly.

 

*By placing an order on this website, you acknowledge this FAQ. 

 

**FAQ is subject to change

 

 

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